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EXDM 431
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Measurement
Develop customer experience measurement principles strategies, and metrics to align with business goals and cross-functionally govern customer experience programs.
Integrate Business with Experience Design
Conduct Design Research
Design Intentional Experiences
Lead, Manage, and Implement Experiences
Demonstrate Impact That Matters
Training
Develop training and incentive programs to activate an organization around customer experience.
Integrate Business with Experience Design
Conduct Design Research
Design Intentional Experiences
Lead, Manage, and Implement Experiences
Demonstrate Impact That Matters
Responsiveness
Develop capabilities necessary to help an organization be responsive to customer needs, wants, and perceptions.
Integrate Business with Experience Design
Conduct Design Research
Design Intentional Experiences
Lead, Manage, and Implement Experiences
Demonstrate Impact That Matters